1. How do I make a booking?
To book a car, hotel, or tour, simply browse our services, select your preferred options, and follow the prompts to confirm your booking. You’ll receive a confirmation email once your booking is complete.
2. What types of payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and mobile payment options. All transactions are processed securely through our payment partners.
3. Can I cancel or modify my booking?
Yes, you can cancel or modify your booking. However, cancellation and modification policies vary by service provider. Please review the specific terms for each service when making your booking, as fees or restrictions may apply.
4. When will I receive my booking confirmation?
You will receive an email confirmation immediately after completing your booking. If you do not receive it, please check your spam folder or contact our support team.
5. Are there any additional fees or hidden charges?
All fees are transparently displayed at checkout. However, certain activities or amenities at hotels, tours, or other services may involve extra charges. Please review all details carefully during booking.
6. What happens if my travel plans change?
If your plans change, please contact us as soon as possible. We will do our best to accommodate changes, but availability and fees depend on the service provider’s policies.
7. How can I find information on specific hotels, cars, or tours?
Each listing on our platform includes detailed information, photos, amenities, and policies for cars, hotels, and tours. You can also use filters to search by location, type, price, and other preferences.
8. What is Uhambo East Africa Limited’s refund policy?
Refund eligibility depends on the cancellation policy of the selected service provider. Some providers offer full refunds up to a certain date, while others may charge a cancellation fee. Please review each service’s cancellation policy before booking.
9. How does Uhambo East Africa Limited ensure the safety of my personal information?
We prioritize your privacy and employ secure, encrypted systems to protect your personal and payment information. For more information, please see our Privacy Policy.
10. Can I book multiple services (hotel, car, and tours) at the same time?
Yes, you can book multiple services during a single transaction. Just add each service to your cart, and complete the booking in one go.
11. Do you offer customer support?
Yes, our customer support team is here to assist you. You can reach us via email, phone, or live chat for any questions or support needs.
12. Are there discounts available for group bookings?
We offer special rates for group bookings on select services. Please contact our customer service team for more information on group rates and availability.
13. Is travel insurance included in my booking?
Travel insurance is not included by default. We recommend that you purchase travel insurance to cover any unexpected events during your trip.
14. Can I leave a review for a service I booked?
Yes, we encourage feedback! After your trip, you’ll receive an invitation to review your experience. Your feedback helps other travelers make informed decisions.
15. Do I need to create an account to book services?
You can book as a guest, but creating an account offers benefits like faster checkout, access to booking history, and exclusive deals.