Privacy Policy for Uhambo East Africa Limited

1. Introduction

Uhambo East Africa Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of personal data we collect, how we use it, and the rights you have regarding your information. By using our platform and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.
  • Booking Details: Information related to your booking, such as travel dates, preferred accommodation, tours, and transportation services.
  • Payment Information: Payment details, including credit card information and billing addresses.
  • Location Data: Information about your location when you access our services, to provide tailored offers and recommendations.
  • Device and Usage Information: Data about the device you use to access our platform, including IP address, browser type, and usage activity.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Facilitate Bookings and Reservations: Process and confirm your bookings with selected service providers (hotels, transportation, tours).
  • To Communicate with You: Send booking confirmations, travel information, customer support messages, and updates about our services.
  • To Improve Our Services: Analyze usage patterns to enhance our platform, develop new features, and improve user experience.
  • For Marketing Purposes: Provide you with offers, promotions, and updates that match your preferences. You may opt-out of marketing communications at any time.
  • To Comply with Legal Obligations: Fulfill any legal or regulatory requirements.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Hotels, tour operators, transportation companies, and other partners involved in your booking.
  • Third-Party Service Providers: Companies that provide services to us, such as payment processing, email distribution, and customer support.
  • Legal and Regulatory Authorities: When required by law or in response to a valid legal request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measure can guarantee complete security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services or comply with legal obligations. Upon termination of your account, we may retain certain information for record-keeping, compliance, or analytical purposes as required by law.

7. Your Rights

You have the right to:

  • Access: Request access to your personal data held by us.
  • Correction: Correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your data in certain circumstances.
  • Objection and Restriction: Object to or restrict certain data processing activities.
  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at [Contact Email].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at