Terms of Service for Uhambo East Africa Limited

1. Acceptance of Terms

By accessing or using the services provided by Uhambo East Africa Limited (“we,” “us,” “our”), including booking of cars, hotels, and tours, you (“user” or “customer”) agree to comply with these Terms of Service. If you do not agree, please refrain from using our services.

2. Our Services

Uhambo East Africa Limited provides an online platform for booking travel services, including accommodation, transportation, and tour experiences. We serve as an intermediary between users and service providers (hotels, transport providers, tour operators).

3. Eligibility

You must be at least 18 years old to use our services. By using our platform, you confirm that you are legally permitted to enter into binding agreements.

4. Booking and Payment

  • Booking Confirmation: Bookings are confirmed only after full payment or according to specific service provider policies. Once confirmed, you will receive a booking confirmation email.
  • Payment: We accept various payment methods. Payment processing may be handled by third-party payment providers, subject to their terms and privacy policies.
  • Pricing: We strive to ensure accuracy in pricing; however, errors may occur. In the event of a pricing error, we reserve the right to cancel or adjust your booking.

5. User Responsibilities

You agree to use our platform in accordance with applicable laws and not to engage in prohibited activities, such as:

  • Providing false booking or payment information.
  • Tampering with security or attempting unauthorized access to our systems.
  • Using our platform to infringe on the rights of others.

6. Cancellation and Refund Policy

  • Cancellation: You may cancel your booking as per the specific cancellation policies of the service provider, which are outlined during the booking process.
  • Refunds: Refund eligibility and amount vary depending on the service provider’s policy. Processing fees may apply to any refund.
  • Changes to Booking: Requests for booking modifications are subject to availability and may incur additional charges.

7. Intellectual Property

All content on the Uhambo East Africa Limited platform, including text, images, and logos, is protected by intellectual property laws. You may not reproduce, distribute, or use our content without express permission.

8. Disclaimer of Warranties

Uhambo East Africa Limited provides services “as is” and “as available.” We do not guarantee that our services will be uninterrupted or error-free, nor do we guarantee the accuracy of service provider information. Use of our platform is at your own risk.

9. Limitation of Liability

To the extent permitted by law, Uhambo East Africa Limited shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services. Our liability is limited to the amount paid by you for bookings on our platform.

10. Service Provider Responsibility

Service providers (hotels, tour operators, transport providers) are independent contractors and not agents or employees of Uhambo East Africa Limited. We are not responsible for any actions, omissions, or negligence by service providers.

11. Changes to Terms

We may modify these Terms of Service from time to time. Updated terms will be posted on our platform, and continued use of our services constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kenya.

13. Contact Information

For questions regarding these Terms of Service, please contact us